1. 1 Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the "My Account" area of the website.

TrulyMe reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Please review our Privacy Policy, which also governs your visit to trulyme.co.uk, to understand our practices.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Trulyme.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TrulyMe. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TrulyMe and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising TrulyMe's or its affiliates' names or trademarks without the express written consent of TrulyMe. Any unauthorised use terminates the permission or license granted by TrulyMe.

When you visit Trulyme.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TrulyMe, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of TrulyMe and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Trulyme, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not extract and/or re-utilise parts of the contents of the website without Trulyme.s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Trulyme’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Trulyme’s express written consent.

TRULYME.CO.UK, TRULYME, THE TRULYME.CO.UK LOGO, and other marks indicated on our website are trademarks or registered trademarks of Trulyme. Trulyme.co.uk's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of TrulyMe.

Trulyme does not sell products for purchase by children. If you are under 18, you may use Trulyme.co.uk only with the involvement of a parent or guardian.

Parties other than Trulyme and its subsidiaries operate stores, provide services, or sell product lines on this website. In addition, we provide links to the websites of affiliated companies and certain other businesses and charities. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Trulyme does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

You need to become a member of truly me to be able to:

1. Submit your story
2. Get involved in Truly Chat, our fourm.
3. Purchase a product or experience through the site.

As a member you will also be sent details of new products, designers, celebrity feeds, experiences and anything else we think you may be interested in. Please note that we will try not to overload you with information, nor will we give other companies your information. Please see our Privacy Policy for more information.

One month before the anniversary of your priority membership you will be sent an email advising you that your membership will be shortly be renewed. Truly Me will automatically request the renewal subscription rate is paid from the credit or debit card that was used to pay for your original subscription. Should you wish to cancel your priority membership you can notify us by emailing This e-mail address is being protected from spambots, you need JavaScript enabled to view it This e-mail address is being protected from spambots, you need JavaScript enabled to view it .

3.Conditions relating to the use of ‘trulyme.co.uk chat and stories’

3.1 Visitors and members' contributions to the website

To the extent permissible by law, Trulyme.co.uk assumes no responsibility for information published on this site and disclaims all liability in respect of such information. Trulyme.co.uk is not liable for any injury and/or damage to persons or property as a result of any actual or alleged libellous statements, infringements of intellectual property or privacy rights, or product liability, whether resulting from negligence or otherwise, including without limitation, from any use or operation of any ideas, instructions, procedures, products or methods contained in the material published on the site. Trulyme.co.uk does not warrant that the information published on the site is accurate or free from error. Information published on the site is intended solely for the purpose of providing general information. The information is not intended to be nor is it to be treated as a substitute for professional advice relative to a specific condition or question. Please do always seek the advice of a professional for any questions you may have regarding a medical condition or legal problem.

Please bear in mind that truly me.co.uk is international and is accessible throughout the world and that by contributing in any way to the website, as above, you are consenting to the publication of your contribution on trulyme.co.uk and to linked trulyme.co.uk sites. Trulyme.co.uk reserves the right to edit or remove any contributions where necessary.

Please note that there is a risk that any photographs posted on any Trulyme.co.uk website may be downloaded and electronically altered by another user of that site. Whilst this is prohibited by the terms of Trulyme.co.uk copyright permission notice, members should be aware of this risk before submitting photographs for publication on the site.

3.2 Discussion boards - Trulyme stories and chat

Trulyme.co.uk chat is intended to facilitate communication between registered trulyme.co.uk users and the views expressed do not necessarily reflect those of trulyme.co.uk. The posting of defamatory or otherwise illegal comment or material, contravenes our Chat policy and is not allowed. Although Trulyme.co.uk is not responsible for comments included in this area, it reserves the right to review postings and delete them if they are not appropriate and your right to access trulyme.co.uk chat may be revoked. Members should also be aware that such activities may subject them to civil actions or criminal penalties.In return for permitting you to use Trulyme.co.uk chat you agree with Trulyme.co.uk that:

• Like the rest of society, Users of the Forum should adhere to basic standards and nothing false or misleading should be posted.
• Anyone placing racist material on this Forum is committing a criminal offence - namely Incitement to Racial Hatred under the Race Relations Act. All details are therefore passed on to the people who provide the computers from which that message has been sent.
• You will not post rude or abusive messages - including personal attacks on other Users.
• You will not post defamatory or other insulting or inappropriate messages.
• You will not post material in violation of any applicable local, state, federal or foreign law or regulation. This includes without limitation any unauthorised use of material protected by patent, copyright, trademark or other intellectual property right, material that is obscene, defamatory or libellous, constitutes an illegal threat, or violates rights of privacy or publicity, or violates export control laws;
• Anything that is placed onto the Forum must not infringe the intellectual property or other rights of any third party or breach any applicable laws.
• You must not use this Forum for transmitting any .spam. or .junk mail., or any other form of commercial solicitation. You will not post unwanted or offensive content which include without limitation misleading offers that do not list the total purchase price of products, advertisements listed in the incorrect category, personals or any sub-category of personals, duplicate listings that contain more than [60%] of the same characters, regardless of category, U.R.L. (Universal Resource Locator) or hyperlinks within an advertisement or image, the sale or distribution of firearms, weapons or controlled substances, make-money fast schemes, pyramid or chain letters, fraudulent or criminal offers including but not limited to registering another email address other than your own, any posting with the goal of harassment of another, sexual requests from or for a minor, racial slurs or comments, harassment, placing a fraudulent ad, unsolicited advertising or unsolicited email (whether commercial or informational);
• You must not post onto the Forum anything that contains any software viruses or any other code, file, program designed to harm the function of any computer or telecommunications equipment.
• You must not collect or store (or attempt to collect or store) any personal data that it may receive about other Users of the Forum, including without limitation phone number(s) or addresses, creditdebit cards, calling card, User account numbers/ passwords or similar financial information, and home phone numbers or addresses.
• If under the age of 18 a User will need to obtain a parent or guardian.s permission before posting anything onto the Forum. You should never reveal personal information about yourself, such as your address, telephone number and school.

3.4 Submissions to Trulyme.co.uk - intellectual property

We have the right to publish, edit or reject anything that you send us either via email, via the site or in writing via post for any purpose whatsoever, commercial or otherwise, without payment to you - unless we have specifically agreed otherwise in writing prior to submission.

By sending information to us you automatically guarantee that you are the owner of any copyright of the material.

Once you have submitted material such as a letter, story, experience etc. to Trulyme.co.uk either by way of the site, direct email, by post or fax, the material sent automatically becomes the copyright of Trulyme.co.uk. This means that ownership transfers from you to Trulyme.co.uk and you may not submit the same material to any other website or printed publication without our prior agreement. We rely on the author of each submission to present us with accurate and factual material. We assume no responsibility for the accuracy of information provided on Trulyme.co.uk.

3.6 User accounts

Users can only register one username per email address

Users must not register multiple usernames.

Trulyme.co.uk reserves the right to remove access to the Forum for any Users who mimic another User's identity and/or register identities of a similar or identical nature to persons in the public eye.

This section deals with conditions relating to the sale of products by Trulyme.co.uk to you.

When you place an order to purchase a product from Trulyme.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the products may occasionally be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Where products are available and in stock they will be despatched as quickly as possible using Royal Mail. The charges and estimated delivery times are outlined below. Please note that where a product is made to order despatch times will be made clear on the product detail page.

UK, CI, IOM, BFPO (4-6 working days) £ 5.00

UK Registered (1-3 working days) £10.00

Europe (8-10 working days) £ 8.00

All orders on this site will be charged in British Pounds Sterling.

If you are not entirely delighted with the products that you have chosen you may return them to us within 7 days of receipt. We will be more than happy to offer you an exchange or, at our discretion, a refund provided that the products are returned complete in original packaging, in perfect condition and unused. Please take care to ensure that the returned item is properly sealed and includes the original dispatch note or return form.

For all returns, except where the item is damaged, you will be required to arrange and pay for the return of the products to us. To return any products to us, please:

Complete the delivery note (which comes with your order).

Clearly mark whether you would like a refund or exchange.

Pack the items back in the parcel, attach the invoice and send it back to:

Trulyme Returns Centre, The Old Longhouse, Loventor Manor, Berry Pomeroy, Totnes, Devon, TQ9 6NJ, United Kingdom

Please note that we cannot accept returned goods that we reasonably believe have been used. When returning items please retain proof of posting as we cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is damaged. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.

Earrings: Please note that due to hygiene reasons, and as an explicit exception to our standard returns policy, we cannot accept returns of earrings if you change your mind after receiving them. Please contact the trulyme.co.uk team if you require further details.

This returns policy does not affect your statutory rights.

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever

When ordering goods from Trulyme.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Trulyme.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

We work really hard to find and represent excellent designers of fabulous products who are ethical in their approach to business. We believe in the quality of the products we represent but cannot be held responsible for any injury or loss of income resulting from the use of these products. Trulyme liability for any claim regarding any product shall not exceed the price of that product.

This section deals with conditions relating to the sale of experiences by Trulyme.co.uk to you.

The details of each experience outlined on the website are as accurate as possible. Your participation is conditional on your acceptance of the experience description detailed in your booking confirmation. Please check these details carefully upon receipt.

The images used to illustrate tangible gifts or experiences, particularly those that take place at more than one location, are used as an indication only.

Experience lengths are approximate and are given simply as an indication of the time you will spend at the venue. We give itineraries as a guide only and the running order of an event may change.

All our experiences are exclusive and therefore limited in number. Where there is no immediate availability for a valid experience you can ask to be added to a priority waiting list so that we can notify you once new dates are released. Bookings are not confirmed until you receive confirmation in writing from us. You should not make any arrangements in connection with the experience until you have received your booking confirmation.

Where specific elements of the experience such as vehicles or celebrities are not available due to mechanical breakdown or illness, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.

5.5 Price, Payment and Delivery
We reserve the right to increase the price of any experience without notice. You will be notified of any price increase before you place your order.

Your experience will be organised by a personal experience arranger. You will need to make payment via the website and then wait to receive your booking confirmation by email. This will also include details of your experience and itinerary.

5.6 Refunds, Cancellations and Restrictions

Refunds: Unfortunately, because of the exclusive nature of our experiences and the time restrictions on our expert’s diaries we are unable to make full refunds on booked experiences.

Cancellations: If you cancel your experience the following refund policy applies:

If you cancel up to 12 weeks in advance of the experience date you will receive a 90% refund.

If you cancel between 12 weeks and 28 days in advance of the experience date you will receive a 50% refund

If you cancel less than 28 days in advance of the experience date we will not be able to refund you at all.

Refunds are always made to the person who purchased the experience, and if originally purchased by credit or debit card, the refund will be credited to the same card.

Sometimes we have to cancel an experience for reasons beyond our control, such as the weather or illness of the expert providing the experience. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time. We regret that, in these circumstances, TrulyMe is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.

We welcome the participation of disabled people in our experiences, though we recognise that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about the disabled facilities available at specific venues on request.

We welcome your feedback on all of our experiences. If you have a problem or complaint on the day, please bring it to the attention of the host or experience manager at the venue as soon as possible, so that they have a chance to put matters right. If your problem is not resolved on the day, please contact us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it , including your booking reference, participant and venue details, and we will be happy to take the matter up with the supplier. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.

Many of our activities involve some personal risk. In purchasing one of our activity gift vouchers you accept the existence of an element of risk. Life insurance policies vary in their coverage, and some may exclude certain of the activities Truly Me offers. It is advisable to check this with your insurance company in advance.

The operators for the various activities advertised normally arrange their own liability insurance which will provide insurance for participants in the case of negligence on behalf of that operator.

Truly Me is not an operator of any other vehicle or equipment used in the provision of the activities sold. We are unable to give any guarantee as to the safety standards or performance of any operator. The operator may require a disclaimer to be signed before the activity.

Liability for any delay or cancellation of the activity or loss, injury, death or any other claim howsoever arising from or howsoever caused by the activities advertised on our website or ordered through us shall be the sole responsibility of the operator who provides the activities and shall be governed by that operator’s terms and conditions. Whilst we take every care in choosing our experience suppliers, inclusion of an experience in our range does not mean that we guarantee the safety standards or satisfactory performance of any of the experience suppliers. Trulyme liability for any claim of breach of obligation regarding any experience shall not exceed the price of that experience.

In order to maintain the highest standard of customer service and to help with the ongoing training of staff we listen to and occasionally record telephone calls.